Frequently Asked Questions

We’ve answered the most common questions about NUYU so you can shop with confidence.

general questions

Who is NUYU for?

Anyone running a full life who's tired of hitting a wall halfway through the day.

Not athletes. Not gym-goers like most other supplements. 

 

People with back-to-back meetings, school runs, deadlines and decisions — who need their brain and body to keep up without relying on another coffee. 

 

If you've ever dragged yourself through a afternoon wondering where your energy went, this was built for you.

What's actually in the gummies? - Ingredient List

3 clinically researched active ingredients. Nothing hidden, nothing unnecessary.

Creatine (3g) — well-researched for its role in how the brain and body produce and use energy. Commonly studied for focus and everyday mental performance in people who've never set foot in a gym.

Glutamine (500mg) — included to support gut comfort, particularly for people whose digestion reacts to new supplements. The reason most people don't quit this one.

Taurine (250mg) — an amino acid commonly found in the body, included to support the formula's overall balance and tolerability.

No caffeine. No sugar. No fillers. No artificial flavours or colours. That's it.

Is this suitable for my diet?

Yes. Our gummies are vegan friendly, sugar free, gluten free, allergen free and gut friendly.

No bloat formula. No artificial nasties. 

 

Built to fit into your routine whatever that looks like — whether you eat clean, follow a specific diet or just try to make sensible choices most of the time.

Why gummies and not powder?

Because your life doesn't stop for a shaker bottle.

 

Powder means measuring, mixing and cleaning. Gummies mean chew three delicious gummies and you're done — at your desk, in your car, between meetings. Same clinically studied ingredients. None of the mess and fuss. 

 

Built for people who want results without adding another task to their day.

How is this different from a pre-workout or energy drinks?

Pre-workout and energy drinks are built around caffeine and stimulants — they spike your energy fast and drop you just as fast.

 

Persona has no caffeine, no stimulants and no sugar. It works with your body's own energy systems rather than forcing a short-term hit. 

 

No jitters. No crash. No dependency building up over time. 

 

The kind of energy that holds — not the kind you have to keep chasing.

Do I need to take it every day?

Yes — and that's actually the point.

 

Creatine, Glutamine and Taurine work through consistent daily use. They build up in your system over time which is why most people notice a real shift by week two. 

 

Think of it less like a pre-workout you take when you feel like it and more like a daily foundation — three gummies that make every day run better than the one before.

Will it interact with my medication or other supplements?

We always recommend checking with your GP or healthcare provider before starting any new supplement, especially if you're on medication. The ingredients in Persona — Creatine, Glutamine and Taurine — are naturally occurring amino acids with strong safety profiles, but your doctor knows your full picture and we always defer to them.

usage & benefits

Is 3g of creatine enough?

For brain and daily energy — yes.

Most creatine research focuses on muscular performance at 5g. But for cognitive function, mental clarity and the kind of steady energy Persona is built around, studies consistently show benefits starting at 3g daily. Combined with Glutamine and Taurine in one formula, you're getting a stack that works together — not just a standalone creatine dose.

What does Taurine and Glutamine actually do?

They're the two ingredients nobody talks about — and they're doing a lot of the work.

 

Taurine regulates your cortisol and nervous system. It's your body's natural brake — calming the stress response, smoothing out your mood and helping you wind down when the day finally stops. 

 

Glutamine protects your gut lining which stress actively breaks down. A depleted gut means bloating, low immunity and slower recovery. Together they turn Persona from a creatine supplement into a full daily recovery stack.

How many gummies should I take per day?

One serve per day (Three Gummies) is all that's needed as part of a sustained wellness routine. Some choose to adjust over time depending on lifestyle and activity levels. Consistency matters more than quantity, and it’s always best to listen to your body.

When is the best time to take them?

You can take NUYU gummies anytime that fits your routine - morning, pre-workout, afternoon, or evening. These gummies are not time sensitive.
What matters most is daily consistency, not timing.
Take them when you’re most likely to remember, and you’ll get the full benefits for energy, recovery, and mental clarity.

Will they make me bloated like other Supplements?

No — and this was a deliberate decision in the formula.

 

A lot of supplements cause bloating because of fillers, artificial sweeteners and poor-quality ingredients that your gut struggles to process. 

 

Persona is sugar free, gluten free, vegan and specifically formulated to be gut friendly. 

 

Glutamine actually supports your gut lining — so if anything, you should notice the opposite.

Do I need to work out for this to be effective?

Absolutely not — that's the whole point.

 

Persona was built for the hours outside the gym. For the meeting, the commute, the school run and the 3pm wall. 

 

You don't need to lift a weight for Creatine, Glutamine and Taurine to fuel your brain, protect your gut and regulate your stress response. 

 

This works for anyone with a demanding day — gym or no gym.

How soon will I feel different?

Most people notice a difference in the first week. Not a jolt — just less of the crash. Less reaching for another coffee. A bit more clarity in the afternoon.

 

By week two it starts to feel normal. Steady energy shouldn't feel dramatic — it should just feel like you functioning properly. 

 

Don't feel it in 30 days? Full refund on your first unit. No questions.

Can I take it if I'm sensitive to supplements?

Yes. Persona contains no caffeine, no artificial stimulants and no sugar — the most common causes of sensitivity reactions in supplements. 

 

The three ingredients are naturally occurring amino acids your body already produces. 

 

That said, if you have known sensitivities or a medical condition, check with your GP first. We'd rather you feel confident before you start.

orders & shipping

Where do you ship?

Currently we ship Australia Wide.
Whilst overseas shipping is not immediately available, we will be offering this service in due course. If you are overseas and would like to purchase from us, feel free to send a message through our Contact Us page and we'll see what we can do for you.

Order processing times?

Orders are typically processed within 24hours (excluding public holidays and weekends) from the date of purchase. 

During peak seasons and promotional events, please allow additional time due to high volumes.

How long will my order take to arrive?

Standard Shipping

Once your order is dispatched, it will typically arrive within 2-8 business days.

Express Shipping

Once your order is dispatched, it will typically arrive within 1-4 business days 

 

As you can appreciate, we cannot be held responsible for any delays caused by the courier or postal services as this is outside our control. Proof of dispatch and tracking will always be provided.                                       

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email allowing you to monitor the status of your delivery. 

returns & refunds

What is your returns/refund policy?

We stand behind every NUYU product, but if something isn’t right, we’ll do everything we can to make it right for you.
 

Our policy sits alongside your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which give you additional rights that we cannot limit.
 

First 30-Day Satisfaction Guarantee For New Customers

We're confident you won't need this guarantee - but it's there if you do.

Your first month, full refund, no questions asked, no forms to fill in. 30 days risk free.

 

General 30-Day Guarantee

Faulty or incorrect items

If your order arrives damaged, or if we sent you the wrong product, we will issue a full refund of the faulty/incorrect item or send a replacement with no cost to the customer.

 

Undamaged items - These can be returned in their original packaging unopened for a full refund. Shipping cost is at the expense of the customer.

 

Please email us within 30 days of delivery with your order number and a description of the issue to support@nuyusupplements.com to confirm any returns or refunds before they can be processed.

 

The following conditions apply:

  • The First 30-Day Satisfaction Guarantee covers one unit only, regardless of the quantity purchased
  • Refund requests must be submitted within 30 days of the delivery date
  • You must have purchased directly from www.nuyusupplements.com
  • Refunds are issued to the original payment method within 5–10 business days of approval
  • The First 30-Day Satisfaction Guarantee is available to first-time customers only and cannot be used more than once per customer
  • Bulk or multi-unit purchases are not covered beyond the single unit refund
  • We reserve the right to decline refund requests that show signs of abuse or repeat claiming.

To request a refund contact us at support@nuyusupplements.com with your order number and reason for your request.

 

What we do not cover

We do not accept returns or issue refunds for:

  • change of mind unless you return the unused and unopened product
  • products that have been used beyond the conditions above

Your consumer rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund regardless of the conditions above.

How do I start a return?

Please email us at support@nuyusupplements.com before sending anything back to us.
We’ll provide the correct return address along with simple return instructions.

Unapproved returns cannot be accepted, so be sure to contact us first.

Return shipping costs are the customer’s responsibility unless the item is confirmed to be faulty.

When will I receive my refund?

We’ll notify you as soon as we’ve received and inspected your return. If the item is confirmed to be faulty, we’ll also refund your shipping costs. Please make sure to include proof of your shipping expense so we can process this correctly.

 

Your refund will be issued to your original payment method within 1-3 business days after approval. Please note that your bank or credit card provider may take additional time to post the refund to your account.

 

If more than 7 business days have passed since your return was approved and you haven’t received your refund, please contact us so we can assist you at support@nuyusupplements.com
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still need answers?

We’ve believe that we have covered the most common questions asked, however if you still can’t find what you’re looking for, our team is ready to help.

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Ready to Feel Clearer & More Capable?

You’ve got the answers so now it’s time to feel the difference.

NUYU is designed to support your mind, body, and daily performance with a clean, effective formula that fits seamlessly into your routine.

No extremes. No overthinking. Just show up better, more often.

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